1 reviews | Active since Jul 2011
Delayed to deliver my birthday present- Waybill number is : ***
<p>*************, BAD service, I had to call now and again for status on my delivery, no response. Their attitude stinks from their call centre WARNING dont use DHL rather try companies like FEDEX, UPS etc.</p> <p>These is the third complaint I have to sent, I even phoned DHL and spoke to Lindokuhle who assured me that the invoice on saturday, I tried to track my parcel the status it indicated that the delays was from my side while the delay was on their side.</p> <p>Then I received a response from Thasanqa Masibuko who appologised on behalf of DHL ZA customer service. I finally received an invoice and paid on 08 August 17, I phoned them to asked them if they received the payment, they boldly confimed, ,but the delivery is still not done, they keep on delaying I do not understand why. Can somebody from DHL say something</p>
Dear Chrissy,
Thank you for taking my call and for bringing this matter to our attention. This is not the kind of customer service that DHL Express prides itself in.
On behalf of DHL Express I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As per our conversation, I am in contact with my import department to resolve the matter swiftly.
Please expect an update me by 11H30 today.
Kindest regards
Avery Visagie
Customer Care Executive
Dear Chrissy,
Thank you for taking my call and for bringing this matter to our attention. This is not the kind of customer service that DHL Express prides itself in.
On behalf of DHL Express I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As per our conversation, I am in contact with my import department to resolve the matter swiftly.
Please expect an update me by 11H30 today.
Kindest regards
Avery Visagie
Customer Care Executive