1 reviews | Active since Sept 2017
Delayed shipment
We are expecting a shipment through DHL, where the track report shows that the shipment is pending at customs clearance Cpt. What I would like to know is why, after the shipment has been sitting in customs for 10 days, DHL has not contact us to get the problem resolved?
After numerous calls to the DHL call center, to try find out WHY our shipment is still pending in customs, none of the agents can give me an answer or even assist. I eventually got the contact number for a Managers at DHL and now when I call the number there is no answer. This is the worse service I have had to deal with from a supplier. Unacceptable!!
Dear Nadia ,
Thank you for contacting DHL Express and alerting us of the compliant raised .
Please accept our sincerest apologies regarding the manner in which this matter has been handled .
I attempted to contact you but was informed by Donna, that you had already left for the day . She was kind enough to provide me with the waybill details of the shipment you are enquiring of.
I have sent you an e-mail to your personal e-mail address with updates regarding the shipment status .
I understand that this incident has been of great disappointment to you and can personally re-assure you that we have acknowledged the importance of your complaint and are currently working at having this shipment cleared and delivered as a matter of urgency .
I will definitely be in contact again tomorrow with an update on the matter .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Best regards,
Dear Nadia ,
Thank you for contacting DHL Express and alerting us of the compliant raised .
Please accept our sincerest apologies regarding the manner in which this matter has been handled .
I attempted to contact you but was informed by Donna, that you had already left for the day . She was kind enough to provide me with the waybill details of the shipment you are enquiring of.
I have sent you an e-mail to your personal e-mail address with updates regarding the shipment status .
I understand that this incident has been of great disappointment to you and can personally re-assure you that we have acknowledged the importance of your complaint and are currently working at having this shipment cleared and delivered as a matter of urgency .
I will definitely be in contact again tomorrow with an update on the matter .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Best regards,