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Nelisiwe M

1 reviews | Active since Jan 2017

13 Jun 2018, 09:59

Delayed refund for damaged parcel

on 12 June 2018, I have requested proof of payment for my refund. I was informed that thre is no payment made or reflecting due to me. I called and left a message with Tebogo to inform Mulondi to contact me to explain why I didn't get my money as per email below from Mulondi to no avail. DHL is now delaying my refund and no feedback on when I am going to get my money. I am left with no option but to escalate this matter to my legal team to intervene not they will pay me with interest because it seems it is the language they understand.

On Wed, Jun 6, 2018 at 11:12 AM, Mulondi Dzebu (DHL ZA) ********** wrote:

Good morning Nelisiwe, Thank you for your submission and kindly note that the payment should reflect no latter that 6 Working days, counting from today

Regards

Mulondi Dzebu Customer Care Executive DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng, South Africa Telephone: +27 (11) ********** ********** www.dhl.com

0
Replies (2)
DHL Express
DHL Express's reply13 Jun 2018, 13:02
Official

Good afternoon Nelisiwe,

I hope this mail finds you well.

I was on leave and unable to follow up the progress of your payment. Kindly note that I will consult our finance team. If the refund has not been concluded kindly allow me to further secure its processing.

I kindly apologise for the inconvenience and delay you have been experiencing and will eradicate any further delays

Regards

Mulondi Dzebu

Customer Care Executive

DHL Express

DHL House

NM
Nelisiwe M's update13 Jun 2018, 13:13
Reviewer Update
Mulondi This is unacceptable and unprofessional! I have escalated this to my legal team as well. You will have to pay me with interest as I am financially compromised. Buhle sent you an email earlier today and you didn't respond. I called you and left a message, to no avail. You indicated that you will be on leave but you will leave an instruction which will be actioned but clearly that was just a call centre talking to me. Now you are trying to justify your incompetence and unprofessionalism at my expense. Just accept that you didn't do your job and be accountable period! Send me proof of payment if you have done your job!