Delayed parcel and unacceptable service and communication

Item: DHL Express
Rating: 1
Author: Yasmeen M

Totally unacceptable service for a parcel that was sent on the 16th of March to Mauritius and has still not been delivered. No clarity provided by anyone. Customer service really bad.

Helpful (0)

Replies (1)

DHL Express's replyOfficial

06 Apr 2021, 06:53

Dear Yasmeen,

Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Please hold for an update before close of business today.

Kind Regards,
Customer Care Department

DHL Express's reply06 Apr 2021, 06:53

Official