Delayed delivery

If I had known that Revibe uses DHL as their courier service, I would not have purchased the phone.

I purchased an iPhone from Revibe on 27 May. On 1 June, I received a notification from DHL via both WhatsApp and email regarding my shipment. However, 11 days later, my package has still not been delivered. On the 10 June, I sent an email to Aarifah enquiring about the ITAC certificate. The response on the email "@ DHL please assist further" On 11 June, I contacted DHL and was informed that the shipment status would be updated within four hours the certificate has been received. Unfortunately, there has been no update, and the status hasn't changed I am extremely disappointed with the delay and lack of clear communication regarding my order. I would appreciate an urgent update on the status of my shipment and a confirmed delivery date. I look forward to your prompt response.