LM
Lehlohonolo M

1 reviews | Active since Feb 2024

08 Jun 2026, 18:41

Delayed Delivery and No Communication

I ordered a phone from Revibe, and the estimated delivery date was 4 June. Unfortunately, the delivery has been delayed with no communication from Revibe regarding the status of my order.

When I checked the DHL tracking information, the shipment showed a "Clearance Event" and remained on that status for days. Today was the expected delivery date, but the phone was not delivered, and I have not received any update, explanation.

I needed this phone for personal use, so this delay has caused significant inconvenience. I understand that delays can happen, but I am disappointed by the lack of communication throughout the process.

I would appreciate an update on the status of my order.

0
Replies (1)
DHL Express
DHL Express's reply09 Jun 2026, 09:04
Official
Dear Lehlohonolo Mokoena

We appreciate your bringing this issue to our attention.

Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.

Regards
Customer Care Executive
DHL Express ZA