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<p>I am beyond disappointed and shocked with the service I have received by DHL. I had so much respect for this company before and their impeccable service but you have let me down.I sent a small package less than a kilo on the 30th of August for 1 day delivery and it's still not delivered. No one bothered to contact me and let me know what was going on until I had to call in today and was informed that a customs payment of $74 usd was outstanding.!!!</p> <p> </p> <p>Firstly , when I went to your 3@1 outlet in Cavendish cape Town , I specifically asked about the customs duty because I knew I could not afford it ,and was told that no duty will be charged for this.</p> <p> </p> <p>Secondly DHL calls the receiver of the parcel (which is a gift) for the customs duty fee when my number is boldly printed on the waybill....how embarrassing is this.????</p> <p> </p> <p>How do you operate a customer service business with no 'customer service'. The items in the package cost R400 , you think I would send R400 stuff so I can pay close to R1300 in customs after DHL had charged me R700 to send the package.</p> <p> </p> <p>If this parcel cannot be delivered , I would appreciate both it and my money back please. Thank you </p> <p> </p> <p>My waybill number is ********** 811 .</p>