RS
Riaan S
1 reviews | Active since Mar 2019
15 Mar 2019, 09:22
Day 5 of my saga and still no resolution...DO NOT USE DHL.
Here is my ********** DHL Express experience in a nutshell:
The product I ordered from the UK was sent back by DHL without my explicit instruction after I've paid the import duties. DHL have acknowledged it was a blunder on their side. So now I have no product and I'm more than R2500 out of pocket. DHL told me it's now my problem the get the refund on the product (even though it's their fault I don't have it) and upon requesting a refund on the import duties, I was told to now contact a different department, mail my request, send proof of payment etc. etc. etc...making it my problem AGAIN. At what point is DHL going to actually assist me in ANY way on this issue!?
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DHL Express's replyOfficial
15 Mar 2019, 10:23Dear Riaan
Our team is working hand in hand with our colleagues in The United Kingdom to get this complaint solved as shipment was returned to origin.
Regards
Nosicelo Manentsa
Customer Care Executive
Our team is working hand in hand with our colleagues in The United Kingdom to get this complaint solved as shipment was returned to origin.
Regards
Nosicelo Manentsa
Customer Care Executive
DHL Express's reply15 Mar 2019, 10:23
Official
Dear Riaan
Our team is working hand in hand with our colleagues in The United Kingdom to get this complaint solved as shipment was returned to origin.
Regards
Nosicelo Manentsa
Customer Care Executive
Our team is working hand in hand with our colleagues in The United Kingdom to get this complaint solved as shipment was returned to origin.
Regards
Nosicelo Manentsa
Customer Care Executive
RS
Riaan S's updateReviewer Update
15 Mar 2019, 11:02That is an ABSOLUTE lie...you told me yesterday in person that it is my responsibility to deal with the UK company to get my shipment back. So what exactly are you doing!? This morning I requested a refund on my import tax that I had unnecessarily paid...a "Sue" from accounts said she'd email the necessary forms to me for the refund...that was about an hour ago...still have not received anything. Is it too much to ask now to at least get my tax duty money back?
RS
Riaan S's update15 Mar 2019, 11:02
Reviewer Update
That is an ABSOLUTE lie...you told me yesterday in person that it is my responsibility to deal with the UK company to get my shipment back. So what exactly are you doing!? This morning I requested a refund on my import tax that I had unnecessarily paid...a "Sue" from accounts said she'd email the necessary forms to me for the refund...that was about an hour ago...still have not received anything. Is it too much to ask now to at least get my tax duty money back?