1 reviews | Active since Jun 2012
Day 24 still no delivery and no contact
The last contact was on Friday Day 19 and only after putting my complaint on Hello peter. The excuse is all ways the clearance event which is customs queries. DHL has not even tried to pre-clear this shipment. My waybill ********** 903 has been left to rot in Customs. This shipment could have been sent via sea freight which would have arrived already.
Good afternoon Guy.
Thank you for bringing your concern to my attention and I would like apologise.
As discussed, your shipment is held in customs due to being randomly selected for for inspection. Buhle and I will be monitoring the release of your shipment and will provide you with daily feedback on the progress of your shipment.
Kindly allow me to further monitor your shipment and I will contact you tomorrow morning at 10:30 with feedback.
Regards
Mulondi Dzebu
Customer Care Executive
Good afternoon Guy.
Thank you for bringing your concern to my attention and I would like apologise.
As discussed, your shipment is held in customs due to being randomly selected for for inspection. Buhle and I will be monitoring the release of your shipment and will provide you with daily feedback on the progress of your shipment.
Kindly allow me to further monitor your shipment and I will contact you tomorrow morning at 10:30 with feedback.
Regards
Mulondi Dzebu
Customer Care Executive