1 reviews | Active since Jan 2017
Damage denial
<p>A DHL truck reversed into my car in August last year.</p> <p>After having to take time off work to get quotes and all the other paperwork to claim from their insurance, they are now refusing to cover the damage to my car (never mind the lost income).</p> <p>They almost never respond to my emails. How is a business this big such a nuisance?</p> <p>This is disgusting treatment.</p>
Dear Tevia,
Please accept our sincerest apologies regarding the undoubted inconvenience this matter has caused you .
I attempted to contact you but your mobile rang unanswered so I left a detailed voice message for you.
I have forwarded you an e-mail to your personal address .
Please can you forward me the details of this accident so that I can investigate this incident for you and revert with feedback ?
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be in contact with you again on Monday .
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
Best regards,
Dear Tevia,
Please accept our sincerest apologies regarding the undoubted inconvenience this matter has caused you .
I attempted to contact you but your mobile rang unanswered so I left a detailed voice message for you.
I have forwarded you an e-mail to your personal address .
Please can you forward me the details of this accident so that I can investigate this incident for you and revert with feedback ?
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be in contact with you again on Monday .
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
Best regards,