Customs ***** ups and no replies!

I bought some items from China on November 13th and DHL collected them from my supplier. The parcel (waybill ***) departed Hong Kong for South Africa on the 14th and timeously arrived the very next day in Johannesburg. And then the problems began! I was contacted and told I had to make a payment of over R780 for customs duties which I did on that very same day. After that, the status of my parcel changed to \Clearance Event". Aletta Tshabalala told me it would take an hour to clear and release the parcel after we produced payment proof. It has been over 8 days and I am still waiting for the status of parcel to change. After many calls"