CUSTOMS DUTY REFUND

During November 2020 I received a gift parcel from a family member in Australia. In order to process the gift through customs i was asked to pay R606.20 which I did. As it was a gift and not something I ordered or paid for I queried the payment with DHL. Ayanda Mahlangu confirmed that not duty should have been levied on 24 November and that subject to some documentation being completed and submitted I would receive a refund within a short period of time. Despite numerous follow ups with Ayanda and Zaceooffice I have, 2 months later, not received my refund nor any explanation as to the delay! Not even an acknowledgement or reaction to my emails. Unacceptable lack of service and courtesy!