AN
Allison N
1 reviews | Active since Oct 2020
26 Jul 2023, 11:18
Customs dispute
I have been trying to contact Nonkululeko Khumalo for the last 2 weeks regarding logging a dispute for customs tariffs for which I need to be refunded. No one returns emails or phone calls. As of today, DHL;s phone lines are down. If I do not receive contact from DHL in relation to this matter within 24 hours I will have no alternative than to have my lawyer contact you.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
26 Jul 2023, 13:07Dear Allison,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours .
Thank you.
DHL Customer Care Department -| DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours .
Thank you.
DHL Customer Care Department -| DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply26 Jul 2023, 13:07
Official
Dear Allison,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours .
Thank you.
DHL Customer Care Department -| DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours .
Thank you.
DHL Customer Care Department -| DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***