1 reviews | Active since Oct 2017
Customs delay with no reason
my package has been with customs for over 2 weeks now and no answers are being provided and i need this package with urgency. how can i complain.
Good afternoon Timothy,
Thank you for bringing your concern to my attention and I would like to apologise for the inconvenience.
I attempted to contact you on the number provided, yet was unable to contact you. Kindly advise when it would be convenient to contact you.
I attempted to investigate the problem with your shipment but was unable to do so as your waybill number is not stated on your complaint. kindly provide me with your waybill number and I will monitor and advise.
Regards
Mulondi Dzebu
Customer Care Executive
Good afternoon Timothy,
Thank you for bringing your concern to my attention and I would like to apologise for the inconvenience.
I attempted to contact you on the number provided, yet was unable to contact you. Kindly advise when it would be convenient to contact you.
I attempted to investigate the problem with your shipment but was unable to do so as your waybill number is not stated on your complaint. kindly provide me with your waybill number and I will monitor and advise.
Regards
Mulondi Dzebu
Customer Care Executive