ljvr
lisa janse van rensburg

1 reviews | Active since Dec 2016

28 Mar 2017, 11:15

Customs *******ion making DHL look bad

<p><strong>Customs makes importing nearly impossible for small businesses!</strong></p> <p> </p> <p>I always used DPEX and rarely experienced the problems I have started experiencing with customs that I have started experiencing from December. The worst problems have occurred since February.</p> <p> </p> <p>Since February every single one of my parcels have been stopped by customs border control, costing my company a lot of time and money to furious customers. We work on an order basis and customers do not want to wait over a month for their parcel.</p> <p> </p> <p>Customs requests</p> <p>*BANK STATEMENTS TO SHOW YOUR PROOF OF PAYMENT</p> <p>*COMMERCIAL INVOICES / PACKING LISTS and then they request the almost impossible <strong>FREIGHT STATEMENTS</strong></p> <p> </p> <p>Once submitted.. Your problems do not stop there.</p> <p> </p> <p>First you wait days for customs to give DHL any feedback and once feedback is given they find fault in everything .. again!</p> <p> </p> <p>My parcels that are awaiting customs clearance are: </p> <p> </p> <p> ********** 695 Ordered 21 Feb </p> <p> ********** 920 Ordered 1 March </p> <p> ********** 506 Ordered 12 March</p> <p> ********** 326 Ordered 18 March </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
DHL Express
DHL Express's reply28 Mar 2017, 13:53
Official

Good afternoon Lisa

Thank you for making DHL Express aware of your inconvenience, I hereby would like to sincerely apologize for the inconvenience you have been experiencing.

I have alerted our imports team of your complaint and will provide feedback and also assist resolve the clearance of the shipment you still have in customs.

Once again I would like to express our regret pertain to your experience.

Regards

Mulondi Dzebu

Customer Care – Executive Office

DHL Express