Customs Clearance process a complete mess!!

It took 3 days for my EXPRESS parcel to get from Florida USA to Cape Town South Africa, and it has been sitting at DHL for 5 days counting, and I get told different stories about what is holding it up and what need to happen to release it. - I called DHL on Friday (08th Sept) to get them to start customs clearance process for my inbound parcel, I spoke to Azola who took my details and submitted it to customs. - On Monday 11th I called again to find out the progress, spoke to Phindile who informed me it has been stopped for inspection by customs and that the inspection will happen the following day (Tuesday). She sent invoice which I paid meawhile. - Tuesday morning I spoke to Mpumi who confirmed that the inspection would be happening that morning. - Tuesday afternoon I spoke to Kagiso who had a different story: no inspection intended for this shipment, just waiting on customs to release it. - Later on on Tuesday (16h22) the online tracking system was updated to say the release was still pending a physical examination. I emailed Buhle Sekoboane for Customer Services Executive to gain understanding of the process because I was confused. NO REPLY! - Wednesday morning I spoke to Lungi, who initially told me that the inspection still needs to happen. After informing her that the inspection was supposed to happen the previous day she consulted with Kgomotso Mawasha who confirmed that the inspection has happened and the release papers are awaited from SARS. - Wednesday afternoon the online tracking system is updated to say "pending examination by SARS" - Thursday I call in again and speak to Phindile...who says the package has not been inspected yet, and DHL still needs to schedule the inspection. This contradicts what I've been told the past 3 days. I have asked for Kgomotso Mawasha to call me and explain what is going on exactly with this parcel...I have not received that call yet.

Will somebody, ANYBODY, tell me exactly what is going on with this parcel that I paid EXPRESS fees for?