Customs clearance giving me headache!!!
<p>I bought my weave in some China shopping websites of which I always order from. The seller I bought the hair from uses DHL for shipment. From the 25th of February my order is stuck in custom clearance. I called and enquired about this mind you, what I ordered was only R1700. Now they asked me to forward my proof of payment via email and I sent them my bank statement. The amount reflecting on my bank statement is R3697,26 as I made two purchases but from two different sellers.The other seller uses Fedex, and I have recieved my hair havoc free. DHL sent me an invoice to pay R1562,24 cents for shipment clearance. I do not understand this and I don't have this money. My waybil number is ********** 363</p>
Dear Pearl
I would like sincerely apologise about the delay in getting this shipment cleared and delivered to you.
I will look into this complaint and keep you updated on the progress.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Pearl
I would like sincerely apologise about the delay in getting this shipment cleared and delivered to you.
I will look into this complaint and keep you updated on the progress.
Kind Regards
Nosicelo Manentsa
Customer Care Executive