1 reviews | Active since Mar 2017

03 Mar 2017, 18:00

Customs clearance delay

<p>I bought my weave in some China shopping websites of which I always order from. The seller I bought the hair from uses DHL for shipment. From the 25th of February my order is stuck in custom clearance. I called and enquired about this mind you, what I ordered was only R1700. Now they asked me to forward my proof of payment via email and I sent them my bank statement. The amount reflecting on my bank statement is R3697,26 as I made two purchases but from two different sellers.The other seller uses Fedex, and I have recieved my hair havoc free. DHL sent me an invoice to pay R1562,24 cents for shipment clearance. I do not understand this and I don't have this money. My waybil number is ********** 363</p>

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Replies (1)
DHL Express
DHL Express's reply04 Mar 2017, 15:03
Official

Dear Pearl

I woul like to apologise about this confusion.

I am still busy with investigations and will give you full report on Monday as I need to consult with my imports team.

Kind Regards

Nosicelo Manentsa

Customer Care Executive