Customs clearance assistance lacking miserably

Logging a complaint with DHL unfortunately seems to be the only way to get some meaningful assistance from the company. As someone who has been using them on a regular basis I find this to be incredibly draining. I have had to call every day for the past 3 days to ask for update on my parcel, and for the past 3 days I would get promised a call back, which in every instance never came. The exorbitant fees one pays for express shipping should ensure some level of seamlessness when it comes to customs clearance, but my experience has so far been that whenever there is a clearance step additional to the normal process, DHL agents become hand tied and think it is totally adequate to inform you to "wait and see". The best I could get in as far as an update goes (after call them AGAIN and holding for an excess of 20 minutes) is "maybe we'll have feedback today, maybe on Monday"...yesterday I was told first thing this morning I would receive the feedback. This is not the international shipping expert assistance that has been advertised and made to believe is worth the money we pay. Please provide more solid feedback on my parcel.