customer service non existant

Item: DHL Express
Rating: 1

YET again I have had the most terrible experience with imports, who put down the phone on me this afternoon, no service whatsoever !!!!the fact that this company is still in business is a mystery . This morning someone responded to apologize to my previous review but no further assistance was given ?????? so whats the point

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DHL Express's replyOfficial

04 Feb 2019, 19:11

Good day Talia Thank you for posting to DHL Express. I apologise sincerely regarding the manner in which this matter has been handled . I assure that this is not the level of Service DHL Prides itself with . I have forwarded you an e-mail to your personal address for additional details . Please can you confirm DHL awb your enquiry is on ? Please find direct contacts details should you need to get in contact with me . I will look out for your e-mail and be sure to follow up again tomorrow . Regards,
Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600

DHL Express's reply04 Feb 2019, 19:11

Official