Customer Service Extremely Slow and Poor - No sense of urgency whatsover!

A very important document was sent from the UK in late September. DHL contracted the delivery to CCD Courier and they have been sitting on it all this time without delivering it. It is extremely urgent yet DHL keep saying they will escalate but nothing is done and the days go by. I tried the "Jed Michaletos wil sort you out path" which was an empty barrel. Service is worse than shocking. I feel like contracting my own courier to fetch it from this courier since it would be more efficient. Also their tracking is a tissue of lies. The parcel is not even in Cape Town and was never "arranged for delivery" as it states.