MA
Marcelle A
1 reviews | Active since Nov 2019
16 Mar 2023, 20:22
CUSTOMER SERVICE
So disappointed in DHL service. On the 24 Feb we booked for a collection and our parcel was going to Belgium. First we were told we don't have the correct paperwork. We ended canceling our booking. Thereafter they keep deducting the amount from my account. This has happen 4 times already. Even though they don't bank the money from my account it takes my money leaving my account in a negative balance. All I am told that it is not them deducting without my permission. But its the every same amount every single time. This is becoming very frustrating. DHL please resolve my query.
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DHL Express's replyOfficial
17 Mar 2023, 09:23Dear Marcelle
Thank you for taking the time to Post to DHL Express, I sincerely apologize for the inconvenience that you have been caused.
The matter was investigated and our Worldline payment providers confirmed that DHL did not deduct the funds from you after the transaction was cancelled. The transaction was not even traceable on the server hence you were required to provide the proof of this from your bank. We have received an email from you confirming that the funds are now reflecting in your account, please let me know if you require further assistance from my side.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express International
Tel: ***
Thank you for taking the time to Post to DHL Express, I sincerely apologize for the inconvenience that you have been caused.
The matter was investigated and our Worldline payment providers confirmed that DHL did not deduct the funds from you after the transaction was cancelled. The transaction was not even traceable on the server hence you were required to provide the proof of this from your bank. We have received an email from you confirming that the funds are now reflecting in your account, please let me know if you require further assistance from my side.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express International
Tel: ***
DHL Express's reply17 Mar 2023, 09:23
Official
Dear Marcelle
Thank you for taking the time to Post to DHL Express, I sincerely apologize for the inconvenience that you have been caused.
The matter was investigated and our Worldline payment providers confirmed that DHL did not deduct the funds from you after the transaction was cancelled. The transaction was not even traceable on the server hence you were required to provide the proof of this from your bank. We have received an email from you confirming that the funds are now reflecting in your account, please let me know if you require further assistance from my side.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express International
Tel: ***
Thank you for taking the time to Post to DHL Express, I sincerely apologize for the inconvenience that you have been caused.
The matter was investigated and our Worldline payment providers confirmed that DHL did not deduct the funds from you after the transaction was cancelled. The transaction was not even traceable on the server hence you were required to provide the proof of this from your bank. We have received an email from you confirming that the funds are now reflecting in your account, please let me know if you require further assistance from my side.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express International
Tel: ***