SP
Shelley P
1 reviews | Active since Jul 2012
05 Mar 2021, 09:32
Customer Care are no help
I called DHL to query an invoice. No-one could assist me. I was pushed from pillow to post and was eventually cut off, only to try again. Please can someone call me to explain an invoice to me. It's crazy customer care cannot help.
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
05 Mar 2021, 10:33Dear Shelly
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
DHL Express's reply05 Mar 2021, 10:33
Official
Dear Shelly
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
SP
Shelley P's updateReviewer Update
08 Mar 2021, 07:24Thanks for getting back to me, but... I was supposed to receive an email from the lady who phoned me, on Friday, so I could email her my queries directly. She did not email me. This is not good, especially after an apology - it makes me wonder how sincere the apology. Please get someone to email me, so I can email my query. Thank you.
SP
Shelley P's update08 Mar 2021, 07:24
Reviewer Update
Thanks for getting back to me, but... I was supposed to receive an email from the lady who phoned me, on Friday, so I could email her my queries directly. She did not email me. This is not good, especially after an apology - it makes me wonder how sincere the apology. Please get someone to email me, so I can email my query. Thank you.