1 reviews | Active since Oct 2012
Custom clearance - 3 weeks and counting
I honestly don't know what to do anymore. My parcel has been on "clearance event" for 3 weeks going on 4 weeks now. I struggle to get through to DHL and have to hold for over 10 minutes to speak to someone and when I finally do get through to someone, they can not really tell me why it is taking this long. I have sent emails as well and haven't received feedback. This is very frustrating and I WANT my parcel as in yesterday. I have lost my patience, I can't deal...
Dear Christelle,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have emailed you to please provide me with your tracking number to assist resolving the matter as quickly as possible.
Thank you in advance.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Christelle,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have emailed you to please provide me with your tracking number to assist resolving the matter as quickly as possible.
Thank you in advance.
Kind regards.
Avery Visagie
Customer Care Executive