Critical shipment withheld without response

Item: DHL Express
Rating: 2
Author: Donald P

Duty and vat due whish is paid immediately from ABSA acc to DHL Acc. Follow up indicates payment received at 11am. Shipment apparently held in customs. told to call after 4pm. do this told money is reflecting. No progress. Asked for decision making manager. Told Mr ***a would call back before 8Pm NOTHING HAPPENS<br> <br> BTW this is DHL 'express'. haha 6 days from Canada<br> <br>

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Replies (1)

DHL Express's replyOfficial

12 Nov 2015, 18:52

Hello DJPeddie,

Dear Donald,

Thank you for bringing this matter to our attention.

Please accept my sincerest apologies for the manner in which this situation has been handled.

Kindly provide me with your DHL awb number so that I can assist you further with this query ?

I will await for your response.

Thank you & Kind Regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive Office | DHL Express

DHL Express's reply12 Nov 2015, 18:52

Official