AG
Adedamola G
1 reviews | Active since May 2020
08 Jul 2024, 19:17
Courier ***** star
My first time using your service after getting several warning from people you’ve **** before , send 2 Samsung that was bought on auction to Nigeria with the receipt for them *** it took 3 weeks to get there with bad communication and then have to almost R10000 to clear it more than the value on the device , your courier service is the worse service in the world and the charger were missing coz they tampered with the devices and billed high for us to forget about the device ,shame on you . Building businesses on others sweat . God will deal with all your *******ed staff members . You are big *****
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Replies (1)DHL Express's replyOfficial
09 Jul 2024, 08:55Dear Adedamola ,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
DHL Express's reply09 Jul 2024, 08:55
Official
Dear Adedamola ,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department
