Continued Disgusting Service from DHL again!
<p>After waiting a week for delivery of my shipment it turns out that DHL had captured the items import code incorrectly, which caused Customs to stopped it for inspection, and requested they change the import code and charged them a penaulty fee for capturing the incorrect code, day later DHL sends me a bill for the penaulty fee, what a bladdy cheak ! and expects me to pay for it. after much fighting with them and 2 weeks of waiting, they agreed to pay for it but I have not had a single appology for such a collosal mess up , charging me , incuring an inspection and making me wait 2 weeks for my **** shipment! This is not the first time this has ahppened, I have had to deal with thier disgusting sevice for 4 years now and only about 20% of the time do they actually provide decent service.</p>
Dear Darian
Thank you for bringing this matter to our attention.
Please accept my sincerest apologies for the manner in which this matter has been handled.
A full investigation will be conducted to confirm as to why the incorrect Import Code was used and also why there was a penalty charged and who exactly was responsible for paying this penalty.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will contact you directly once I have concluded my investigation.
Kind Regards
Charmaine Ram
Customer Care Executive
Dear Darian
Thank you for bringing this matter to our attention.
Please accept my sincerest apologies for the manner in which this matter has been handled.
A full investigation will be conducted to confirm as to why the incorrect Import Code was used and also why there was a penalty charged and who exactly was responsible for paying this penalty.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will contact you directly once I have concluded my investigation.
Kind Regards
Charmaine Ram
Customer Care Executive
Dear Darian
Thank you for bringing this matter to our attention.
Please accept my sincerest apologies for the manner in which this matter has been handled.
A full investigation will be conducted to confirm as to why the incorrect Import Code was used and also why there was a penalty charged and who exactly was responsible for paying this penalty.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will contact you directly once I have concluded my investigation.
Kind Regards
Charmaine Ram
Customer Care Executive
Dear Darian
Thank you for bringing this matter to our attention.
Please accept my sincerest apologies for the manner in which this matter has been handled.
A full investigation will be conducted to confirm as to why the incorrect Import Code was used and also why there was a penalty charged and who exactly was responsible for paying this penalty.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will contact you directly once I have concluded my investigation.
Kind Regards
Charmaine Ram
Customer Care Executive