tS
terry S
1 reviews | Active since Mar 2010
29 Nov 2022, 10:43
Confusing and inefficient
I am awaiting delivery of my UK passport. I am out of Cape Town and have arranged for a neighbour to sign for it. However DHL have not delivered when agreed. I have called customer support many times and each time I get very different feedback and information on whet to do. It's quite shocking that an International company like DHL has such poor systems in place to solve a simple problem. Requests for escalation simply result in hanging on to an extension which does not get answered.
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DHL Express's replyOfficial
29 Nov 2022, 11:37Dear Terry
Dear Mr Customer Thank you for bringing this matter to our attention We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Please can you provide me with a waybill number on e-mail, as I tried to call you but reached your voice mail.
Kind Regards, Sade Eiman Customer Care Executive ZA ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Dear Mr Customer Thank you for bringing this matter to our attention We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Please can you provide me with a waybill number on e-mail, as I tried to call you but reached your voice mail.
Kind Regards, Sade Eiman Customer Care Executive ZA ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Best regards,
DHL Express's reply29 Nov 2022, 11:37
Official
Dear Terry
Dear Mr Customer Thank you for bringing this matter to our attention We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Please can you provide me with a waybill number on e-mail, as I tried to call you but reached your voice mail.
Kind Regards, Sade Eiman Customer Care Executive ZA ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Dear Mr Customer Thank you for bringing this matter to our attention We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. Please can you provide me with a waybill number on e-mail, as I tried to call you but reached your voice mail.
Kind Regards, Sade Eiman Customer Care Executive ZA ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Best regards,