Confused Unprofessional hide and seek ********!!!

<p>I was shipped an order from Nigeria which was delivered to DHL Express OR TAMBO International airport to assist in getting the goods delivered to me.</p> <p> </p> <p>I got a call from 1 of the employees with regards to the goods being ready to be sent my way and the only thing they needed from my side is payment to have them delivered at my desired address.</p> <p> </p> <p>An invoice was then sent to my email of the total payment amount due together with the account details. A payment was then made and I was assured to receive my goods delivered in no time.</p> <p> </p> <p>It's been two full weeks of nothing but duck and dive with DHL Express, from them sending me wrong commercial invoices to no-one in the management level willing to take my call and try assisting me. Every day is a struggle for me to get clear answers and my goods given to me rightfully.</p> <p> </p> <p>I spend over hours in a week speaking from 1 consultant to another with no assistant and every time I ask to speak to Anash he seems to be busy on another call and ask to hold only to find out now he is no longer available at his work station after holding the line for over an hour.</p> <p> </p> <p>The consultants who take these calls are most times rude and seem not to know what to do or how to answer when I request to speak to anyone in the management team. I am absolutely frustrated and truly disgusted in how this customer service company does not know how to deal with customers and make sure we are happy at the end of each call.</p> <p> </p> <p>Today being the 30th of June I've tried an attempted yet again to get assistance and as usual nobody was there to help or any manager to take my call. I waited on the line for close to 2 hours only to be told "Sorry Mam there is no manager that you can speak to you now". I now question myself if that department does even have a management team which I highly doubt judging by their stuffs confusion, attitude and disrespect I received every time I asked to speak to someone superior.</p> <p> </p> <p>All I want from this company right now is for them to deliver what's rightfully mine. I do not care anymore of all the mistakes that their commercial employees have made on my order, they need to deal with that on their own, I just want my goods to be sent to me as I have done everything possible on my side to make sure such delays do not occur.</p> <p>I am disappointed in this company and after receiving my goods I sure do not want to ever engage with such a company ever again!!!!</p>