Confirmed delivery i...

I am extremely dissatisfied with DHL’s handling of my shipment due to poor communication, system inconsistencies, and unauthorised changes to my delivery date.

I received an official DHL notification allowing me to reschedule my delivery, after which I selected and confirmed 24 December via the DHL portal/app. I re**** on this confirmation in good faith.

When delivery did not occur and it was getting late, I contacted DHL customer support. I was then informed that DHL’s internal system reflects a delivery date of 5 January 2026.

I would like to make it clear that:
I never authorised, selected, or agreed to this date
I received no communication informing me of any change
I only became aware of this after contacting DHL myself
This raises a serious concern: what is the purpose of the rescheduling function on the DHL portal if confirmed dates are not honoured?

Furthermore, who authorised the automatic rescheduling to 5 January 2026 without my consent or notification?

After escalating the matter to a DHL representative, she assured me that she would manually reschedule the delivery to the next possible delivery date, confirming delivery on Monday, 29 December, first thing in the morning. Still I have been let down that its still not scheduled although she sent a mail to your operations department for the urgency last Wednesday 24th December........

This entire experience reflects a clear service failure, lack of transparency, and poor customer communication

I am requesting:
1. Written confirmation from DHL that my parcel will be delivered.

2.An explanation for the unauthorised rescheduling
Assurance that DHL’s rescheduling process is reviewed to prevent this from happening again

3.If my parcel is lost, I expect a full refund on my item..

At this stage, I have lost confidence in the reliability of DHL’s delivery commitments and expect this matter to be treated with urgency.