Compliment and criticism

I have used DHL Stellenbosch regularly to send small packages (books) overseas, often to USA, and have found them excellent. This is especially true of Rehanna at the front desk - she is professional, efficient and unfailingly courteous, often going out of her way to be helpful. Thank you, Rehanna.

But I cannot be so effusive about DHL's pricing policy. Following the inevitable January hike in your prices, I today needed to send a package of three paperbacks to USA that came slightly over the usual 0.5kg weight limit for the already elevated price of R750. I have no problem in paying a little extra for this, but to be told that I must pay DOUBLE the usual cost came as an unpleasant shock. I consider this an UNJUSTIFIABLE RIP-OFF. Surely it would make sense to offer an incentive to regular clients such as myself to send three books instead of two - say R500 for the second 0.5kg instead of R750? I had already committed to sending three today so had to pay the double price, but I certainly will never do so again.

This is poor business practice and smacks of greed rather than efficiency. You need to put this right or risk losing loyal clients.