Compliant and package still not delivered

Item: DHL Express
Rating: 1
Author: Tracey A

Duty tax- WHY?? Waybill number *** No updates more than 30 emails. I got told my package will be destroyed if I don't comply. I sent all the documents that was asked from me. So many calls I can barely keep track and spent so much money calling. Dropped calls. Hours turns into days. Response times are not clearly communicated. Then I get a email stating that I must pay per day my package is in storage. I want a manager of the department that I am dealing with to call me. DHL has messed up so much for me.

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DHL Express's replyOfficial

20 Sept 2020, 12:44

Dear Tracey, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa

DHL Express's reply20 Sept 2020, 12:44

Official