SS
Sylvia S
1 reviews | Active since Dec 2019
14 Dec 2019, 14:25
Completly disappointed
I ordered on an American website to receive my parcel in France.Since Novmber 22nd it is written "processing completed at origin" when I want to trck it and we are on December 14th.Where is my parcel????And why is it stuck at the same place????
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
14 Dec 2019, 15:07Dear Sylvia,
Thank you for the below email. This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence. We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***to inquire about the status of your shipment. Kind regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Thank you for the below email. This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence. We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***to inquire about the status of your shipment. Kind regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
DHL Express's reply14 Dec 2019, 15:07
Official
Dear Sylvia,
Thank you for the below email. This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence. We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***to inquire about the status of your shipment. Kind regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Thank you for the below email. This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence. We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email *** or by Phone: ***to inquire about the status of your shipment. Kind regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa