CVdM
Charl Van der Merwe
1 reviews | Active since Dec 2020
03 May 2021, 21:08
Completely false estimated shipping time
I bought items in Germany to be shipped by dhl to South Africa. A shipping time of between 7 and 10 days was advised. Wel, it shipped on 15 April 2021. It is now 03 May 2021 and my parcel has not moved from IPZ Frankfurt since 16 April.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
04 May 2021, 08:04Dear Charl,
Thank you for writing to us at DHL Express.
Looking at the tracking number provided, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
We sincerely regret any inconvenience that may have been caused by this matter. I hope the above information is helpful.
Kindest regards. Customer Care Department | DHL Express ZA
Thank you for writing to us at DHL Express.
Looking at the tracking number provided, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
We sincerely regret any inconvenience that may have been caused by this matter. I hope the above information is helpful.
Kindest regards. Customer Care Department | DHL Express ZA
DHL Express's reply04 May 2021, 08:04
Official
Dear Charl,
Thank you for writing to us at DHL Express.
Looking at the tracking number provided, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
We sincerely regret any inconvenience that may have been caused by this matter. I hope the above information is helpful.
Kindest regards. Customer Care Department | DHL Express ZA
Thank you for writing to us at DHL Express.
Looking at the tracking number provided, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
We sincerely regret any inconvenience that may have been caused by this matter. I hope the above information is helpful.
Kindest regards. Customer Care Department | DHL Express ZA