1 reviews | Active since Jul 2011
Complete lack of responsibility
I ordered a parcel from Germany using DHL as the courier. The parcel supposedly arrived and passed through customs, but has for the past two weeks been in the mysterious ether. DHL claims they gave it to the SA Post Office to deliver. However, SAPO claims they don't get parcels from DHL. Also, I did not contract SAPO, I contracted DHL to deliver, and there was no mention that SAPO would even be involved. Now DHL's attitude is that I need to take it up with SAPO. This is a breach of contract and DHL cannot even tell me where or when my parcel supposedly was handed over to SAPO.
Dear Sheldon
This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. It is only the shipper that can contact DHL in Germany to get the local tracking number for your shipment.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Sheldon
This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. It is only the shipper that can contact DHL in Germany to get the local tracking number for your shipment.
Kind Regards
Nosicelo Manentsa
Customer Care Executive