Complaint, bad service

I am writing today's review to complain of the poor service I received from your company.

I sent very important document to the uk on the 30 th of April, waybill ********** 466, which was meant to arrive two days after that. To my shock , I found that the document has been mis-sorted so many times and has been going all around the world, expect to the address it mean't to go.

after patiently giving them a bit of time, they still didn't get it right, I then escalated the matter with various manager and requested my documents and money back. I was then giving a reference number for the escalation: ref: ********** 46, I spoke to a Thatho, then a Sabetsian whose the manager and makes big promises about calling you right back and they busy doing something about, when they doing nothing.

im tired of having to call DHL everyday of my life, it simple, they must return my document and my R405 that I paid for it. Really disappointed in this service