Complaint

A parcel was sent to me from Morocco on Nov 25, it arrived in SA on the 26. I tracked online it indicated customs clearance delayed for days. No one at DHL contacted me. It is only after I emailed them that I was given a call and the customs clearance procedure was explained to me. I received a bill higher than the estimated amount given to the sender in Morocco. It was later explained to me that SA customs regulations work differently. I made the payments on Monday and still have not received anything and I have not been informed about when I am going to receive my parcel, when I call they all repeat what I can read online \custom clearance delayed".<br> It is very frustrating """