COMPLAINT

I'm arranging for 3 small items to be collected from the UK and delivered to Cape Town. I called DHL yesterday- Kholofelo emailed documents in PDF for me to complete. Some things on the forms werent clear, I called back and when the Agent couldn't assist, I asked to speak to a Manager. The Agent transferred me back into the customer service queue! Thuso answered- in line with DHL processes, she wouldn't transfer me to a Manager until I told her all the details. More than once I told her that I didn't want to tell her and have to repeat myself to the Manager. She insisted I tell her which I did and she assisted with my queries. When I emailed the completed documents, Thuso responded to say that the Commercial Invoice must be typed not written. I responded that the documents were sent in PDF; how am I meant to type on it. Thuso's response was condescending! When you read her response, bear in mind that she told me she can see everything that was sent to me. She also asked me for the proof of payment. We still haven't received a quote or an invoice, but you want proof that we paid! On yesterday's call, Thuso said she would ask the Supervisor, Thembile Nxumalo, to call me regarding my complaint against Kholofelo and the male Agent who didn't provide any service to me. Thembile still hasn't called me! At 10.23am today, I requested for his Manager to call me. I was told that Busisiwe Thsabalala will call me. Still no call! And I still haven't received the invoice to be paid. DHL Managers are obviously too busy to cate about customers. I'd like a call from Busisiwe's Manager please: ***/ ***