Communication = ? Service = ?
I have just recovered from the last debacled with #DhlExpress (that's a joke) and now discover another parcel stopped. NO comminication once more, I have to use my own s****s to find out that my parcel which is extremeley urgent not that anyone at #Dhl, moreover, John Lucas, Wayne van Rensburg, Buhle and Bronwyn who head up customer service, care. It's clear that we are just another number passing through the system.
Dear Wendy,
I am sincerely sorry to see you have had another challenge with your shipment.
I absolutely appreciate and understand the frustration this has caused you. I sincerely apologise and ask that you afford us an opportunity to fix it for you.
As discussed this morning , the matter was escalated internally with our Gateway team. I am please to inform you that your shipment has since been released from Customs and is currently being prepared for delivery first thing tomorrow morning in Cape town .
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Wendy,
I am sincerely sorry to see you have had another challenge with your shipment.
I absolutely appreciate and understand the frustration this has caused you. I sincerely apologise and ask that you afford us an opportunity to fix it for you.
As discussed this morning , the matter was escalated internally with our Gateway team. I am please to inform you that your shipment has since been released from Customs and is currently being prepared for delivery first thing tomorrow morning in Cape town .
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600