1 reviews | Active since Sept 2016
Clearence of WAYBILL NO. ***
<p>SINCE DECEMBER 2015 UNTIL NOW, I HAVE NOT RECEIVED MY PACKAGE. I HAVE COMP**** WITH EVERY SINGLE REQUIREMENT AND EVEN PAID MY CUSTOMS TAX BUT MY PACKAGE IS YET TO ARRIVE. I HAVE BEEN PASSED FROM ONE CONSULTANT TO THE NEXT AND I'VE BEEN ASK TO FILL IN NUMEROUS FORMS ONLY TO BE TOLD "OOH SORRY, WE FORGOT TO DO SOMETHING. PLEASE DO ANOTHER FORM". WHAT THE HELL IS THIS?????? I AM NOW DEMANDING MY PACKAGE BE DELIVERED, AS I AM NOW TAKING LEGAL ACTIONS AGAINST DHL. WHY ON EARTH WAS I SENT AN INVOICE AND GIVEN A DEADLINE TO PAY IF YOU GUYS DIDN'T HAVE ALL THE PAPER WORK YOU REQUIRE. WHERE DID MY MONEY GO???? WHERE DID MY PACKAGE GO???? 12 MONTHS, 12 WHOLE MONTHS AND NOTHING. THIS IS RIDICULOUS.</p> <p>AND YES THIS IS IN ALL CAPS BECAUSE I NEED TO EXPRESS HOW FURIOUS I AM THAT THIS HAS BEEN HANDLED SO POORLY.</p>
Dear Daniel
Thank you for taking my call earlier and I would like to sincerely apologise about the delay in getting your shipment cleared and delivered to you.
As discussed I will escalate your complaint to our imports manager to assist further in regards to getting this complaint resolved the soonest and will amke sure that you get updated on the progress of it.
Kind Regards
Nosicelo Manentsa
Customer Care Executive office
Dear Daniel
Thank you for taking my call earlier and I would like to sincerely apologise about the delay in getting your shipment cleared and delivered to you.
As discussed I will escalate your complaint to our imports manager to assist further in regards to getting this complaint resolved the soonest and will amke sure that you get updated on the progress of it.
Kind Regards
Nosicelo Manentsa
Customer Care Executive office