1 reviews | Active since Apr 2012
Clearance issues
Hi
I had to call again several times holding for up to 20 min regarding the waybills below yesterday and I see 2 of the 3 is still stuck in JHB clearance.
I believe ********** 651 has a invoice to be paid which I still have not received.
I provided ID nr as well as email for invoice.
Please advise urgently. I have never experienced dhl to be not true to the delivery date. It is dissapointing.
Shane Sivrathan
Dear Michelle,
Thank you for taking my call and for bringing the matter to our attention.
On behalf of DHL Express I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, please allow me some time to look into the matter for you and resolve the matter as soon as possible.
Please expect an email from me with an update before close of business today.
Kindest regards
Avery Visagie
Customer Care Executive
Best regards,
Dear Michelle,
Thank you for taking my call and for bringing the matter to our attention.
On behalf of DHL Express I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, please allow me some time to look into the matter for you and resolve the matter as soon as possible.
Please expect an email from me with an update before close of business today.
Kindest regards
Avery Visagie
Customer Care Executive
Best regards,