Clearance Event

Item: DHL Express
Rating: 1
Author: Mpfuno M

On the 1st of June 2026, I placed my order on Revibe. And it was shipped and my estimated delivery date is the 09 June 2026. And I haven't received any communication regarding my order being out for delivery, I really need my parcel as soon as possible,as i need it for personal use.when I check my status is on Clearance event after few minutes it goes back to shipment on hold.

Helpful (0)

Replies (2)

DHL Express's replyOfficial

09 Jun 2026, 12:11

Dear Mpfuno

We appreciate your bringing this issue to our attention.

Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up within 2 hours, we will require your waybill number as well.

Kind Regards,

Customer Care Team ZA | DHL Express ZA | DHL Express

DHL International Pty Ltd t/a DHL Express

Waterfall Logistics Precinct,

Pretoria Main Road,

Waterfall City,

Midrand, 2090

Gauteng

South Africa

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DHL Express's reply09 Jun 2026, 12:11

Official