Clearance event

Tracking number ***.shipment not delivered.its been in clearence event from 18th October 2015 up to this day.i called on the 21 October then was told to produce proof on payment and bank statement.on friday 23 October everything requested was submitted.i called again on 25th October 2015 i was told parcel is under physical inspection.i think 2weeks of waiting is too long.now the date that the parcel was intended to be used on(exhibition) has passed.can i please be updated on when will the parcel be delivered so i can schedule and plan on the next exhibition?