Clearance event

Awb:***.shipment has been in clearence event till now.i was requested documents which i have forwarded and an invoice which i paid.i have went through the posts of people complains and realised that the name Frank Moleya's name keeps popping. After i made my payment frank has contacted me ever since.another issue is our complaints are always rep**** cut and paste.dhl please hire people that are qualified for the job and please tell me how long am i gonna wait for my parcel?