Clearance Delay and terrible customer care

<p>I am writing this right after a DHL service agent hang up the phone on me. <br />I placed an order on the 18th of a December for a Christmas gift and paid extra for DHL express delivery. The package has been on clearance delay for 8days. After several phone calls with the DHL customer care I was assured that customs who have been delaying the package has received the relevant documentation which they requested and I shall receive the package on the 28th of December. In my attempt to follow up I was told that I needed to send further documentation. I am quite upset to say the least due to the following reasons.<br />- no attempt to contact me was made by DHL to inform me of the delay<br />- I paid extra delivery fees in order to receive the package before Christmas<br />- Christmas Day has long passed and i could not present the gift<br />- received multiple excuses and reasons yet no delivery has been made<br />- initial delivery address has closed for the rest the rest of the year hence I have to find a different address<br />- I am incurring telephone costs for phoning DHL multiple times<br />- DHL customer care agent hang up the phone on me<br /> <br />This is the second bad incident that I have experienced with DHL.<br />i will also be instructing my company to change their preferred courier service provider. <br /> </p>