1 reviews | Active since Oct 2015
Clearance delay
<p> Airwaybill # ********** 364</p> <p> </p> <p>Hi I just paid my customers duties yesterday but the statues of my parcel still says clearance delay. When I call dhl they say I must submit transport documents with are supposed to have been forwarded to customs by dhl. Now my pacage has been delayed. Is dhl going to take responsibility for this delay as it's is costing me big time. Please help I need the parkage as soon as possible </p>
Dear Ntukuloga
Please accept our sincere apologies about this clearance delay, I know how frustrating it can be to expect delivery without getting it. May you please advise the waybill number in question so that I can communicate with my imports department to speed up the clearance as we have to abide by customs rules and at the moment they have a backlog.
I will keep you updated on the progress of this clearance as soon as I get the waybill number until it is resolved, once
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Best regards,
Dear Ntukuloga
Please accept our sincere apologies about this clearance delay, I know how frustrating it can be to expect delivery without getting it. May you please advise the waybill number in question so that I can communicate with my imports department to speed up the clearance as we have to abide by customs rules and at the moment they have a backlog.
I will keep you updated on the progress of this clearance as soon as I get the waybill number until it is resolved, once
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Best regards,