LT
Lize T

1 reviews | Active since Aug 2009

23 Oct 2015, 10:33

Clearance

When my supplier sent my parcel with DHL, I was at first pleasantly surprised to see that from pick up in Shenzhen to arriving in Cape Town it took less than 72 hours.<br> <br> Although this shouldn't really come as a surprise, my parcel has been at Cape Town stuck in a Clearance event for almost 96 hours (4 days), despite the duty, VAT and Disbur*****t fee being paid. Disbur*****t fee for what I\m not sure

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Replies (1)
DHL Express
DHL Express's reply23 Oct 2015, 11:00
Official
Hello LizeFoulds,

Please accept our apologies for the inconvenience caused and the level of service you have received.

Please kindly refer to the email provided above for further communication.

Regards,

Akhona Mvuza

Customer Care Executive Office

Best regards,