Cheated and charged extra for an international package

Pity I can’t give less than one star.

I am utterly disappointed in the fact that I have been blatantly cheated by DHL.

I sent a package to my sister in Dublin, Ireland this week only to find out that they were charged an extra R440 for no reason when receiving the package. Please note that I paid the full amount of R920 for the package on my side in South Africa. (This package was not overweight and there was no other reason for them to charge an extra R440 or rather 20 Euros.

This is not the first time that I have sent a package to my sister in Ireland and I have never before needed to pay extra and neither did my sister have to pay extra when receiving the package.

@ DHL, I would like a clear explanation as to why my sister had to pay an extra 20 Euros when receiving the package and whole stole the money or didn’t do their job properly??