TS
Tintswalo S
1 reviews | Active since Feb 2018
16 Dec 2023, 01:25
Charged twice
I was charged twice for customs, could you please process my refund
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
16 Dec 2023, 10:54Dear Tintswalo,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30am on 18 December 2023.
Best Rgds,
DHL Customer care department - ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
15 Tugela Lane
Waterfall Logistics Precinct
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30am on 18 December 2023.
Best Rgds,
DHL Customer care department - ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
15 Tugela Lane
Waterfall Logistics Precinct
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
DHL Express's reply16 Dec 2023, 10:54
Official
Dear Tintswalo,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30am on 18 December 2023.
Best Rgds,
DHL Customer care department - ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
15 Tugela Lane
Waterfall Logistics Precinct
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30am on 18 December 2023.
Best Rgds,
DHL Customer care department - ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
15 Tugela Lane
Waterfall Logistics Precinct
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Please visit our DHL Guide to learn more about the Importing & Exporting information on our Top 25 Lanes for South Africa.