Change of address ****

Item: DHL Express
Rating: 1
Author: Cathrine M

My shipper was charged for change of address which never happened. I received my parcel at the address it was shipped to. Now I have to pay for the change of address that I didn’t do. The agents are not really helping. Is this a ****?

Helpful (0)

Replies (2)

DHL Express's replyOfficial

23 Dec 2019, 07:04

Dear Cathrine,

Thank you for writing to us and for bringing this matter to our attention.

Please accept my sincere apology for any inconvenience that may have been caused by this matter.

I have received your complaint and looking into the matter. Please allow me sometime to investigate the matter and get it resolved

Kind regards.Avery VisagieCustomer Care Executive

DHL Express's reply23 Dec 2019, 07:04

Official

Cathrine M's updateReviewer Update

30 Dec 2019, 07:43

How are you looking into the matter without further information from me, you can do better dhl!!

Cathrine M's update30 Dec 2019, 07:43

Reviewer Update

How are you looking into the matter without further information from me, you can do better dhl!!